Customer Survey 2025: What We Heard and How We Move Forward

At Emballator, we believe strong partnerships start with listening. Each year, we run a customer survey to understand your needs, expectations and everyday experiences a little better. This year, customers from across the entire Emballator Group took part. Your input gives us a broader and more detailed view of how we support you today and where we can strengthen our work tomorrow. We are grateful to everyone who shared their thoughts, and we also want to thank Alba Business Group for their support throughout the process.

What your feedback tells us

Your responses show that we are heading in the right direction in many areas, while also pointing out where we can improve. This is exactly the insight we need to keep developing our offer in a practical and meaningful way.

Whether it’s delivery reliability, clearer communication, smoother order handling, faster response times or a stronger focus on innovation and sustainability, your feedback guides our work. We take it seriously and use it to shape how we move forward together.

We are especially encouraged by the shared commitment to sustainability. With your input, we aim to continue building smarter, more resource‑efficient packaging solutions that meet real needs—today and over the long term.

Thank you for helping us grow. Your voice matters, and it truly makes a difference.

Further dialogue

The survey was completely anonymous, so we cannot follow up on individual responses. If you took part and would like to discuss something further, or have specific questions or suggestions, you are always welcome to contact your regular Emballator representative.